Terms & Conditions

1.1 All quotations are based on the information available to us at the time of inspection or preparation.

1.2 Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period, we may review the quotation and issue an updated price.

1.3 A quotation will describe the work we have agreed to carry out. Any work not expressly included is excluded unless agreed in writing.

1.4 A contract is formed when you accept our quotation or otherwise confirm in writing that you wish us to proceed, subject to any applicable statutory cancellation rights.

1.5 Verbal discussions, photographs, site visits or preliminary advice do not automatically constitute acceptance of a quotation or an agreement to undertake additional work.

2.1 Our quotation is based on the labour, materials, access requirements and site conditions reasonably anticipated at the time it is prepared.

2.2 Where a quotation is fixed-price, we will not increase the agreed price simply because our costs have risen after acceptance.

2.3 If, before the work begins, a material change occurs that affects the agreed scope or cost—for example, a change requested by you, newly identified access requirements or a significant change in the work required—we will explain the change and seek your agreement to any revised price before proceeding with the affected work.

2.4 If a quotation is expressly described as an estimate, provisional sum or indicative figure, the final cost may differ. We will explain the basis of any material difference and seek your agreement before carrying out additional chargeable work.

2.5 Any applicable VAT will be shown in the quotation or invoice.

3.1 Roofing work can reveal defects that were not reasonably visible during the initial inspection, particularly where coverings, flashings, battens, felt, timber or other components need to be removed.

3.2 Examples may include concealed timber decay, damaged roof structures, defective underlay, hidden water damage, unsuitable previous repairs or deterioration to surrounding materials.

3.3 Where such issues are discovered, we will explain the issue, its likely implications and any proposed additional work and costs, where reasonably practicable.

3.4 We will not undertake additional chargeable work outside the agreed scope without your agreement, except where immediate action is reasonably necessary to protect people or prevent further damage and it is not reasonably practicable to obtain your instructions first. Any such action and associated costs will be explained to you.

3.5 If you choose not to proceed with recommended additional work, we may need to leave the affected area safe and weather-protected as reasonably practicable, subject to the work agreed and any safety or access limitations. We will explain any remaining risks or unfinished work.

4.1 You must provide reasonable access to the property and the relevant work areas at the agreed times.

4.2 Any scaffolding, access equipment, parking arrangements, permits or other access requirements included in our quotation will be identified where reasonably practicable.

4.3 Unless expressly included, costs for scaffolding, specialist access equipment, permits, parking charges or other third-party services are not included in the quotation.

4.4 You should remove or protect items that may be affected by the work, including vehicles, garden furniture, fragile items and belongings in accessible loft areas. We will take reasonable care to protect the property and surrounding areas while carrying out the agreed work.

4.5 You must tell us about any known hazards, access restrictions, shared access arrangements or relevant property conditions before work begins.

4.6 Where scaffolding or access equipment is required, the customer must ensure that children, pets and other unauthorised persons are kept safely away from the scaffolding, work areas, tools, materials and equipment for the duration of the works.

4.7 Customers must not allow pets to access the work area or scaffolding. A.J.R may pause or delay work where pets, children or other persons create an unsafe working environment. Any resulting delay or additional costs will be discussed with the customer and handled in accordance with the agreed quotation and applicable law.

4.8 Customers should inform us of any relevant access restrictions or safety concerns before work begins.

5.1 Roofing work is affected by weather and site conditions. Work may need to be postponed or paused where conditions make it unsafe or impractical to proceed, including heavy rain, strong winds, frost or other unsuitable conditions.

5.2 Start and completion dates will be agreed where reasonably practicable. Unless expressly agreed otherwise in writing, dates are estimates and may be affected by weather, access, material availability, the discovery of concealed defects or circumstances outside our reasonable control.

5.3 If a delay occurs, we will provide an update and, where reasonably practicable, an updated schedule.

5.4 We will take reasonable steps to protect exposed areas and reduce the risk of water ingress while work is underway. Temporary protection is not necessarily equivalent to a completed permanent repair or replacement.

5.5 Nothing in this section excludes any rights or remedies you may have under applicable law where we are responsible for a delay or failure to perform the agreed work.

6.1 Any change to the agreed scope of work should be confirmed in writing, including by email or text message.

6.2 Where additional work is required or requested, we will explain the work involved and any additional cost before proceeding, wherever reasonably practicable.

6.3 Additional work may affect the expected completion date.

6.4 If you decline recommended additional work, we may explain any limitations this places on the completed work, including where the original issue may remain or where surrounding defects may affect the outcome.

7.1 Payment terms will be stated in the quotation or invoice. Unless otherwise agreed in writing, invoices are payable within 7 calendar days of the invoice date.

7.2 Depending on the size, nature and requirements of the job, A.J.R may require a deposit or advance payment. Any deposit amount, purpose and due date will be discussed with the customer and clearly explained before the customer accepts the quotation or work begins.

7.3 Where a deposit is required, the remaining balance and payment schedule will be confirmed with the customer before work begins.

7.4 In some circumstances, A.J.R may agree to a payment plan with the customer. Any payment plan must be discussed and expressly agreed by both A.J.R and the customer in advance. The agreed amounts, instalment dates and any other relevant conditions will be confirmed in writing. A payment plan is not available unless it has been specifically agreed.

7.5 We accept payment by bank transfer, cheque and cash. Any cash payment arrangement must be discussed with and agreed by A.J.R before the quotation is accepted. All payments are subject to any payment instructions provided on the invoice.

7.6 If you believe an invoice is incorrect, please contact us promptly and explain the issue. Any undisputed amount remains payable in accordance with the agreed payment terms.

8.1 If you wish to cancel or postpone agreed work, please notify A.J.R as soon as possible in writing.

8.2 Where a customer cancels shortly before the agreed start date, including the day before work is due to begin, A.J.R may have already incurred costs or committed resources specifically for the project. These may include materials ordered, deliveries arranged, scaffolding or other third-party services booked, labour or subcontractors scheduled, and reasonable costs arising from disruption to the work schedule.

8.3 In such circumstances, A.J.R may seek to recover reasonable, evidenced costs and direct losses caused by the cancellation, to the extent permitted by law. Any amount sought will take account of costs avoided, materials that can be returned or reused, and reasonable steps taken to reduce the loss.

8.4 A cancellation charge is not automatic and will not be imposed simply as a penalty. If a charge is applicable, the reason and calculation will be explained to the customer.

8.5 Deposits or advance payments will be dealt with fairly and in accordance with the agreed contract and applicable law. Any amount retained will reflect sums properly due, such as reasonable costs or losses that can lawfully be recovered.

8.6 If you are a consumer and the contract was made online, by telephone or in your home, statutory cancellation rights may apply. These rights depend on the circumstances and type of contract. Where applicable, A.J.R will provide the required cancellation information and obtain any necessary request or acknowledgement before beginning work during a cancellation period.

8.7 Nothing in this section removes any statutory cancellation rights or other legal protections available to the customer.

9.1 We will carry out the agreed services with reasonable care and skill and in accordance with applicable legal requirements.

9.2 If you have a concern about the work, please contact us as soon as reasonably practicable, providing details and photographs where helpful.

9.3 We may need a reasonable opportunity to inspect the concern and, where appropriate, remedy any issue for which we are responsible.

9.4 Customers should not arrange third-party remedial work before giving us a reasonable opportunity to inspect, except where urgent action is reasonably necessary to protect people or prevent further damage.

9.5 Nothing in these terms limits any rights you may have under applicable consumer law.

10.1 Roof repairs are carried out to address the specific defects and areas identified in the quotation or agreed scope.

10.2 A repair to one area of a roof does not mean that the entire roof or all surrounding components have been inspected, renewed or guaranteed.

10.3 Existing roofs may contain aged, brittle, deteriorated or previously damaged materials. Disturbing these materials during repair work may reveal further defects or cause adjacent materials to fail despite reasonable care.

10.4 Where the condition of surrounding materials or concealed areas may affect the likely outcome, we will explain this where reasonably identifiable and relevant.

10.5 Unless expressly stated in writing, repair work does not include a guarantee that unrelated defects, future leaks or failures in other parts of the roof will not occur.

10.6 This section does not exclude responsibility for defective workmanship or any other liability that cannot lawfully be excluded.

11.1 A.J.R offers a guarantee on new replacement work where the entire relevant roof, structure or component covered by the agreed replacement scope has been replaced. The specific guarantee, including its duration, coverage and conditions, will be confirmed in writing in the quotation or other job documentation.

11.2 Unless expressly confirmed in writing, A.J.R does not provide a separate guarantee on repair work. Repairs are carried out to address the specific defect or area identified in the agreed scope and may be affected by the condition, age, construction or deterioration of surrounding or concealed materials.

11.3 Where only part of a roof or component is replaced, the guarantee—if any—will apply only where expressly agreed in writing and only to the scope specified.

11.4 A.J.R cannot guarantee the performance of existing surrounding materials or unrelated areas that have not been replaced. If surrounding conditions may affect the repair or replacement, we will explain any relevant limitations where reasonably identifiable.

11.5 Any manufacturer’s guarantee is subject to the manufacturer’s own terms and conditions. A.J.R will provide relevant guarantee information where supplied or applicable.

11.6 Nothing in this section excludes responsibility for defective workmanship or any statutory rights the customer may have.

12.1 Roof Integrity Reports are based on the inspection scope and access available at the time of the visit.

12.2 Reports describe visible conditions and observations identified during the inspection. They are not a full structural survey, a RICS Home Survey, a valuation, a legal report or a guarantee of the overall condition of the property.

12.3 Roof coverings, concealed timbers, underlay, fixings, junctions and other components may not be fully visible or accessible. No destructive investigation will be undertaken unless expressly agreed.

12.4 Any cost figures included in a report are indicative estimates only, based on the information available at the time. They are not a fixed quotation or offer to carry out the work.

12.5 The final cost of any repair or replacement may change following further inspection, access arrangements, opening-up works, confirmation of materials, or discovery of concealed defects.

12.6 A separate quotation may be required before repair or replacement work can be agreed.

12.7 Priority ratings in the report are A.J.R’s practical assessment of the visible issues observed within the agreed inspection scope. They are not a statutory classification or a substitute for specialist structural, engineering or other professional advice where required.

12.8 A report is prepared for the named customer and the stated purpose. It should not be relied upon by another party or for a different purpose without our written agreement.

12.9 Where the report identifies a concern requiring specialist investigation, we may recommend that you consult an appropriately qualified professional.

12.10 Any delivery timeframe stated for a report is an estimate unless expressly agreed in writing.

13.1 We may take photographs or notes as part of carrying out the work, preparing quotations or producing reports.

13.2 Photographs may be used for job records, reports, quality control and resolving customer queries.

13.3 We will not use identifiable photographs of your property for public marketing or promotional purposes without an appropriate lawful basis and, where required, your permission.

14.1 Unless otherwise stated in the quotation, removal and disposal of waste generated by the agreed works is included in the quoted price.

14.2 This does not include waste that A.J.R is not legally permitted to transport or dispose of, or waste that requires specialist handling, specialist contractors, specialist facilities or additional legal procedures.

14.3 If such waste is identified, A.J.R will explain the issue and discuss the available options and any additional costs with the customer before arranging specialist removal, wherever reasonably practicable.

14.4 Materials supplied for the project will be those specified in the quotation or an agreed variation. Where a specified product becomes unavailable, we will discuss a suitable alternative with the customer before making a material substitution.

15.1 If you are unhappy with any aspect of our service, please contact us using the telephone number or email address listed above.

15.2 Please provide your name, property address, quotation or invoice reference where available, and a clear description of the concern.

15.3 We will review the matter and aim to respond within a reasonable timeframe. We may request further information or arrange an inspection where appropriate.

15.4 This complaints process does not affect any statutory rights or legal remedies available to you.

16.1 We do not exclude or limit liability where it would be unlawful to do so.

16.2 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

16.3 Nothing in these terms removes or restricts your statutory rights, including your rights relating to services being carried out with reasonable care and skill.

16.4 Where permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control, or for defects or damage that are unrelated to the work we agreed to carry out.

17.1 We use personal information to respond to enquiries, prepare quotations, carry out work, manage payments, maintain records and provide customer service.

18.1 The version of these terms provided or made available to you at the time you enter into the contract will apply to that contract, unless a change is separately agreed with you or required by law.

18.2 We may update these terms for future quotations and contracts. Updated terms will not automatically alter an existing agreement.

19.1 These terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to the customer.

19.2 Any dispute will be dealt with by the courts with appropriate jurisdiction, subject to applicable law.